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Please check these answers to common questions before you submit an enquiry.

Q. I have foreign currency and need to change it into Australian Dollars, what do I do?

Unfortunately, we have had to temporarily pause the purchase of all foreign cash, there are no exceptions to this while our stores are closed. Our stores will not reopen until after significant international travel has resumed.

Q. I have money on my Currency Pass that I want to transfer into my bank account, how do I do this?

To cash out, login to your Currency Pass account and click on ‘Cash out’ in the menu. If you are unable to complete the online cash out process or have lost your card, please call 1800 098 231, press 1 for English, then press 3 for Address changes and other features, then press 3 for Other enquiries, this will put you into a queue to speak with an agent where you can request a cash out. 

Q. How do I find out the balance remaining on my Currency Pass?

Log into your account, and the balance will be the first thing on the screen under the heading Your Currency Card. Alternatively, you can hear your balance over the phone. Call 1800 098 231.

Q. My family or friends have sent me money from overseas using MoneyGram, how can I pick this up?

MoneyGram is no longer available via Travel Money Oz as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 1800 049 087 or visit their website. We cannot assist with any MoneyGram transactions.

Q. I need to send money to friends or family overseas with MoneyGram, how can I do this?

MoneyGram is no longer available via Travel Money Oz as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 1800 049 087 or visit their website. We cannot assist with any MoneyGram transactions.

Q. When will your stores be reopening?

The short answer is we are unsure, but it will not be until after significant international travel has resumed, which means it will not be in the next couple of months. For all the latests updates, please be sure to check our website regularly. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

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